Comments for Fullscope Design http://www.fullscope.co.uk Small to medium sized business web design. Recommended web designer in South West London and North Surrey covering Wimbledon, Kingston Upon Thames, Sutton, Worcester Park with clients in the US and closer to home across the West Midlands and South West of England - Internet and Marketing Graphic design services for web and print. Tue, 11 Jan 2011 13:25:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Delivery Woes – how not to serve customers. eBuyer…? eBest Not! by Hew http://www.fullscope.co.uk/2010/12/delivery-woes-how-not-to-serve-customers-ebuyer-ebest-not/comment-page-1/#comment-399 Hew Tue, 11 Jan 2011 13:25:55 +0000 http://www.fullscope.co.uk/?p=1240#comment-399 Another example of poor service from eBuyer. Over 10days from asking for the TV to be recalled - no sign of refund or any acknowledgement of it. No news on when I can expect a refund on the broken glass top that was picked up (on second attempt). eNotes arent read and you are just left feeling lied to. Oh and receiveing a reminder about a TV license that was never delivered just takes the p*ss. Its been over 30days from the original 'next day' order. If anyone has advice on my next steps, I'd be interested. I've asked for someone senior to contact but am not holding my breath. Another example of poor service from eBuyer.

Over 10days from asking for the TV to be recalled – no sign of refund or any acknowledgement of it.

No news on when I can expect a refund on the broken glass top that was picked up (on second attempt).

eNotes arent read and you are just left feeling lied to.

Oh and receiveing a reminder about a TV license that was never delivered just takes the p*ss.

Its been over 30days from the original ‘next day’ order.

If anyone has advice on my next steps, I’d be interested. I’ve asked for someone senior to contact but am not holding my breath.

]]> Comment on Delivery Woes – how not to serve customers. eBuyer…? eBest Not! by Hew http://www.fullscope.co.uk/2010/12/delivery-woes-how-not-to-serve-customers-ebuyer-ebest-not/comment-page-1/#comment-394 Hew Sat, 25 Dec 2010 10:55:35 +0000 http://www.fullscope.co.uk/?p=1240#comment-394 I feel that pain Dave :( The irony is that after my screwed my order made on the 10th, I ordered a 22inch Viewsonic monitor that arrived the next working day. So I guess it can work ok, just that when it doesn't have support in place to manage it... it costs less to fire out a tracking email to keep customer uptodate with delayed items rather than have to respond to calls/emails. Do it right or don't do it! I feel that pain Dave :(

The irony is that after my screwed my order made on the 10th, I ordered a 22inch Viewsonic monitor that arrived the next working day.

So I guess it can work ok, just that when it doesn’t have support in place to manage it… it costs less to fire out a tracking email to keep customer uptodate with delayed items rather than have to respond to calls/emails.

Do it right or don’t do it!

]]> Comment on Delivery Woes – how not to serve customers. eBuyer…? eBest Not! by Dave http://www.fullscope.co.uk/2010/12/delivery-woes-how-not-to-serve-customers-ebuyer-ebest-not/comment-page-1/#comment-393 Dave Fri, 24 Dec 2010 18:27:36 +0000 http://www.fullscope.co.uk/?p=1240#comment-393 Just spent 5 hours in the cold outside City Links Swansea Dept. Never again. I mean never going to stand in a queue to collect something that should have been delivered. Never going to ring Ebuyer and stay on the line for 45 minutes, twice. Never going to use Ebuyer Full Stop.......What a rubbish company, and worse what a bad excuse for a delivery company (City Link Swansea). You should have seen it, warehouse full. Staff couldn’t find most items, not enough staff on duty. Just spent 5 hours in the cold outside City Links Swansea Dept. Never again. I mean never going to stand in a queue to collect something that should have been delivered. Never going to ring Ebuyer and stay on the line for 45 minutes, twice. Never going to use Ebuyer Full Stop…….What a rubbish company, and worse what a bad excuse for a delivery company (City Link Swansea). You should have seen it, warehouse full. Staff couldn’t find most items, not enough staff on duty.

]]> Comment on Refresh your website: Updating with ‘quick hits’ for Google results and traffic by Katy Hahn http://www.fullscope.co.uk/2009/12/refresh-your-website-updating-with-quick-hits-for-google-results-and-traffic/comment-page-1/#comment-247 Katy Hahn Mon, 01 Feb 2010 14:58:56 +0000 http://www.fullscope.co.uk/?p=1063#comment-247 Hi Hew, Thank you for the post. I thought it was great and very helpful to me. I am just starting out and was searching about how to refresh my website, since it was just posted last week. So I'll be using your suggestions. Katy Hi Hew,

Thank you for the post. I thought it was great and very helpful to me. I am just starting out and was searching about how to refresh my website, since it was just posted last week. So I’ll be using your suggestions.

Katy

]]> Comment on Contact Number change by Hew http://www.fullscope.co.uk/2009/10/contact-number-change/comment-page-1/#comment-171 Hew Tue, 13 Oct 2009 10:13:09 +0000 http://www.fullscope.co.uk/?p=987#comment-171 Good point Dan. I have diverted the 0203 number to my mobile so should not miss any calls. Good point Dan. I have diverted the 0203 number to my mobile so should not miss any calls.

]]> Comment on Contact Number change by Dan http://www.fullscope.co.uk/2009/10/contact-number-change/comment-page-1/#comment-167 Dan Thu, 08 Oct 2009 18:37:33 +0000 http://www.fullscope.co.uk/?p=987#comment-167 Log into your Vonage account and either set your phone to divert to another number (calls to landlines are free) or set the voicemail to kick-in immediately and email you the message. It works very well. Log into your Vonage account and either set your phone to divert to another number (calls to landlines are free) or set the voicemail to kick-in immediately and email you the message. It works very well.

]]> Comment on Rebranding Fullscope by Hew http://www.fullscope.co.uk/2009/07/rebranding-fullscope/comment-page-1/#comment-134 Hew Fri, 17 Jul 2009 11:26:49 +0000 http://www.fullscope.co.uk/?p=821#comment-134 Comic Sans is used by primary school teachers, HR departments and local goverment departments. A very sad font still used to be 'cool', 'funky' and a bit 'different'... /facepalm.... Personally it makes my skin crawl and if I pick up something using it I'm already searching for a book of matches. Comic Sans is used by primary school teachers, HR departments and local goverment departments.
A very sad font still used to be ‘cool’, ‘funky’ and a bit ‘different’… /facepalm…. Personally it makes my skin crawl and if I pick up something using it I’m already searching for a book of matches.

]]> Comment on Rebranding Fullscope by Dan http://www.fullscope.co.uk/2009/07/rebranding-fullscope/comment-page-1/#comment-133 Dan Fri, 17 Jul 2009 09:51:51 +0000 http://www.fullscope.co.uk/?p=821#comment-133 What's wrong with Comic Sans? What’s wrong with Comic Sans?

]]> Comment on Fullscope Visitor Survey by Dan http://www.fullscope.co.uk/2009/06/fullscope-visitor-survey/comment-page-1/#comment-96 Dan Thu, 18 Jun 2009 11:17:36 +0000 http://www.fullscope.co.uk/?p=681#comment-96 Are those your words Hew or Mathieu's? Nice site. Now keep your blog uptodate. Are those your words Hew or Mathieu’s?

Nice site. Now keep your blog uptodate.

]]> Comment on June means football? by Dan http://www.fullscope.co.uk/2008/06/june-means-footballl/comment-page-1/#comment-2 Dan Fri, 06 Jun 2008 11:46:00 +0000 http://fullscopedesign.wordpress.com/2008/06/02/june-means-footballl/#comment-2 Selfish....<br/><br/>Huh. Selfish….

Huh.

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